Refund policy
<h2>Refund & Return Policy</h2> <p>We want you and your pet to be happy with every order. If something isn't right, here's how we can help.</p> <h3>Return Window</h3> <p>You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.</p> <h3>How to Start a Return</h3> <p>Contact us at marina.boeckel@gmail.com with your order number and reason for return. We'll confirm the return and provide instructions for sending the item back.</p> <h3>Return Shipping</h3> <p>Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.</p> <h3>Refunds</h3> <p>Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days. Please note your bank or card provider may take additional time to post the refund.</p> <h3>Damaged, Defective or Incorrect Items</h3> <p>If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the issue. We will offer a full refund or free replacement at no extra cost to you, and you will not need to return the item.</p> <h3>Non-Returnable Items</h3> <p>Items marked as final sale, and items returned without prior contact, are not eligible for a refund.</p> <h3>Contact Us</h3> <p>Questions about your return? Email us at marina.boeckel@gmail.com.</p>
